Returns
Returns and exchanges are accepted:
Change of mind
If you change your mind and wish to return an item you must contact us immediately, but within 14 days of receiving the item.
The item must then be returned to us within a further 14 days
Upon receipt of the item, we will issue a full refund, again, within 14 days.
(Buyers are responsible for return postage costs).
*If an item is not returned in its original condition, and original packaging, the buyer is responsible for any loss in value.
Damaged Items
If a delivery arrives and the packaging has been damaged, please sign for the item as 'damaged' with the courier. If upon unpackaging the item it is found to be damaged, please contact us immediately. Please send a photograph of the damage as this will assist any insurance claim with the courier.
Damaged items can be returned for a full refund. Any refund will be issued within 14 days of receipt of the returned item.
Please contact us in the first instance if you have any problems with your order.
*Any returned item must arrive in a resalable condition. Hopping Frog Art reserves the right to determine the amount of value lost if an item is returned for refund which is not in its original condition.
Change of mind
If you change your mind and wish to return an item you must contact us immediately, but within 14 days of receiving the item.
The item must then be returned to us within a further 14 days
Upon receipt of the item, we will issue a full refund, again, within 14 days.
(Buyers are responsible for return postage costs).
*If an item is not returned in its original condition, and original packaging, the buyer is responsible for any loss in value.
Damaged Items
If a delivery arrives and the packaging has been damaged, please sign for the item as 'damaged' with the courier. If upon unpackaging the item it is found to be damaged, please contact us immediately. Please send a photograph of the damage as this will assist any insurance claim with the courier.
Damaged items can be returned for a full refund. Any refund will be issued within 14 days of receipt of the returned item.
Please contact us in the first instance if you have any problems with your order.
*Any returned item must arrive in a resalable condition. Hopping Frog Art reserves the right to determine the amount of value lost if an item is returned for refund which is not in its original condition.
